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0:00restaurant business. dining out.
0:01why do you dine out?
0:03why do you go out?
0:04why do you go to a club?
0:05you're looking for excitement.
0:08this is the restaurant business.
0:10I came out to be entertained.
0:13by who? by the environment that comes with it.
0:17the music, the plates when they come off the pass
0:21this shakers
0:26people walking
0:27people talking.
0:29we are the entertainment department here.
0:33we need to go out
0:34and you know, get to our customers and win them over.
0:37I love the fact that they tell me
0:39your staff is so polite.
0:41your staff is charming.
0:43yes, we are. because you know what we know our business.
0:47we know what it's about.
0:48we are hospitality assassins.
0:51okay? we do it
0:52and we do it extremely well.
0:54okay. never stop.
0:56yes, thank you.
0:57please are the magic words for anybody's ears.
1:02when I show up and you're having a bad day
1:03and I look at you.
1:04hey, how are you? look.
1:06she lit up like a Christmas tree.
1:07automatically. right?
1:09so imagine a stranger that's outside.
1:10that doesn't know me
1:11having a bad day.
1:12I show up. hey, sir,
1:13how are you?
1:14how you doing?
1:14how's your day today,
1:15guys, be alive
1:17is what I'm trying to say.
1:18okay? deadbeats,
1:20we bury them.
1:22if you want to be somebody in life,
1:25start by having the right attitude.
1:26okay? I've told you this.
1:27when your attitude is right, right.
1:30things start to happen to you.
1:31okay, let's have a nice shift, guys.
1:32please thank.
